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We’re aware that Google Cast is temporarily unavailable on certain VIZIO TV models (2016-2020). A fix will roll out to impacted models in the coming weeks. Models after 2020 continue to work as intended. For updates, please refer to the Google Nest Community. We apologize for any inconvenience.

Troubleshoot an issue

Please let us know how we can help:Setup: I'm having trouble setting up my Google speaker or displayFeatures: I'm having an issue using features on my Google Nest or Home deviceReturns, replacements and gifting

You'll need a phone or tablet to set up your Google Nest or Home device. You can set up your device by first navigating to g.co/home/setup or downloading the Google Home app. Tell us a little more about where you're having trouble:I can't establish Wi-Fi connectionI don't see my Wi-Fi network listed during setupI can't find my Google Nest or Home device listed in the Google Home appI can't hear test sound during setupMy Wi-Fi password is incorrect

Please choose which feature you're having trouble with:MediaAnswers and informationTimers, alarms, and shopping lists

Tell us how we can help:I would like to replace my defective Google Nest or Home deviceI would like to give away or gift my device

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