Troubleshoot an issuePlease let us know how we can help you:Setup: I’m having trouble setting up my Google streaming deviceCast: I’m having an issue casting apps to my TVReturns: I received a defective deviceError Message: An error message appears when using my Google streaming deviceGeneral: I have another issue not listed aboveYou'll need a phone or tablet to set up Google streaming device. To set up your device, navigate through Set up Chromecast or Google TV Streamer. Tell us a little more about where you're having trouble:I can't connect to the Wi-Fi network that I'm selectingI don't see my Wi-Fi network listed during setupI can't find my Google streaming device listed in the Google Home appI don't see the Google TV home screen on my TVI'm seeing a yellow exclamation mark error screen on my ChromecastNote: You may need to change your router settings before your Google streaming device can communicate with your network.I'm not sure why I can't connect to my WiFi networkMy router has MAC Address filtering enabledI have VPN enabled on the network that I want to useI'm seeing the following error, "We weren't able to discover your Google streaming device on the network"What stage of setup are you stuck on?My Google streaming device has NOT successfully completed setup using the Google Home setup appMy device HAS been through setup and my network name is being displayed on my home screenI need help with:Casting from a Google Cast-enabled appYouTube App on my Android or iOS deviceCasting my Android screen from the Google Home appMy volume is too low when casting my Android screenTell us a little more about what's going on with your YouTube appThe video quality keeps changing throughout the videoTell us how we can help:I would like to replace my defective deviceI would like to return my Google streaming deviceWhich error message is displayed?Couldn't play the track you requestedNo Cast devices foundCast-enabled page; use controls in the page for an optimal experienceYour casting performance may be limitedYou may be experiencing networking issuesBuilt-in plug-ins are not supportedAP Isolation is enabledRouter has UPnP disabledI have another issue not listed aboveI have a question that doesn’t fall into the above categories.How will my Google streaming device get updates?What steps should I take to protect my personal information before disposing, returning, or gifting my Google streaming device?I'd like to submit feedback about my Google streaming device. Isso foi útil?Como podemos melhorá-lo?SimNãoEnviar