Troubleshoot an issue

Please let us know how we can help you:Setup: I’m having trouble setting up my Google streaming deviceCast: I’m having an issue casting apps to my TVReturns: I received a defective deviceError message: An error message appears when using my Google streaming deviceGeneral: I have another issue not listed above

You'll need a phone or tablet to set up Google streaming device. To set up your device, navigate through Set up Chromecast or Google TV Streamer. Tell us a little more about where you're having trouble:I can't connect to the Wi-Fi network that I'm selecting.I don't see my Wi-Fi network listed during setup.I can't find my Google streaming device listed in the Google Home appI don't see the Google TV home screen on my TVI'm seeing a yellow exclamation mark error screen on my Chromecast

Note: You may need to change your router settings before your Google streaming device can communicate with your network.I'm not sure why I can't connect to my Wi-Fi network.My router has MAC Address filtering enabled.I have VPN enabled on the network that I want to use.I'm seeing the following error, 'We weren't able to discover your Google streaming device on the network'

What stage of setup are you stuck on?My Google streaming device has NOT successfully completed setup using the Google Home setup appMy device HAS been through setup and my network name is being displayed on my home screen.

I need help with:Casting from a Google Cast-enabled appYouTube App on my Android or iOS deviceCasting my Android screen from the Google Home appMy volume is too low when casting my Android screen

Tell us a little more about what's going on with your YouTube appThe video quality keeps changing throughout the video

Tell us how we can help:I would like to replace my defective deviceI would like to return my Google streaming device

Which error message is displayed?Couldn't play the track that you requestedNo Cast devices foundCast-enabled page; use controls in the page for an optimal experienceYour casting performance may be limitedYou may be experiencing networking issuesBuilt-in plug-ins are not supportedAP Isolation is enabledRouter has UPnP disabled

I have another issue not listed aboveI have a question that doesn’t fall into the above categories.How will my Google streaming device get updates?What steps should I take to protect my personal information before disposing, returning or gifting my Google streaming device?I'd like to submit feedback about my Google streaming device.

Was this helpful?

Need more help?

Try these next steps: