May 2, 2025
Mouse locks momentarily when starting Chrome or Edge and am logged into Google Workspace.
In both Chrome and Edge, if I am logged into my Google Workspace
account, the mouse locks up momentarily as I open the browser. It seems
to "catch up" and jumps to where it would be if it were to have kept
moving. This does not happen in FireFox.
I
determined that if I log out of my Google Workspace account so that icon
in the top right is asking me to "Verify your account," then there is
no mouse issue when I open the browsers. If I verify my account as
requested, close the browser and reopen it, the issue returns.
I
would love to be able to return to using Chrome (or Edge) and not have
that annoying mouse issue, while not having to log into and out of
Google Workspace each time.
Any help appreciated.
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All Replies (3)
A momentary mouse lock when launching Chrome or Edge could be due to various factors, including outdated or corrupted drivers, browser extensions, or system issues. Here's a breakdown of potential causes and solutions:
1. Driver Issues:
- Outdated or corrupted drivers:.Opens in new tabUpdate or reinstall your mouse drivers. Right-click the Start button, select "Device Manager," expand "Mice and other pointing devices," right-click your mouse, and select "Update driver" or "Uninstall device" and then restart your computer.
- Roll back drivers:.Opens in new tabIf updating doesn't work, try rolling back to a previous version of the mouse driver from Device Manager.
2. Browser Issues:
- Browser extensions:Temporarily disable all browser extensions to see if one is causing the issue.
- Chrome/Edge settings:Check the settings of Chrome and Edge to ensure features like hardware acceleration are enabled or disabled as needed.
- Use Canary/Dev version:If the issue persists, consider using a Canary or Dev version of Chrome or Edge to see if it resolves the problem.
- Report the issue:If you suspect a browser-specific issue, report the problem to the browser developers with relevant details.
3. System Issues:
- Windows updates: Make sure your Windows operating system is up to date.
- SFC/DISM scans: Run a System File Checker (SFC) and DISM (Deployment Image Servicing and Management) scan to check for system file corruption.
- Fast Startup: Disable Fast Startup in Windows power settings.
4. Hardware Issues:
- Check your mouse:.Opens in new tabEnsure your mouse is functioning correctly (e.g., check battery, USB connection, clean the mouse/mousepad).
- Test with a different mouse:.Opens in new tabIf possible, try a different mouse to see if the issue is with the mouse itself.
May 3, 2025
I have completed all but one recommendation from your list. The problem persists.
I have not reported this issue to Google because I do not know how. Any path through help brings me here.
Please take a look at this video to see how I removed the issue and then made it return. Please keep in mind how the mouse jumps/skips any time I load the browser with the Workspace login active. It even skips after I enter my login information to return to the problem.
Screen Grab of Problem Illustrated
then do you have any browser extentons on your edge and chrome
May 3, 2025
I have removed all extensions from Chrome. The problem persists.
I'm going to move this over to the Google chrome help forum where PE on the chrome forum can help you
Last edited May 3, 2025
May 8, 2025