Fix Chrome update problems & failed updates

If you're having problems updating Chrome on your computer, you might see:

Update failed: Updates are disabled by administrator
Update failed (Error: 3 or 11) An error occurred while checking for updates: Update server not available
Update failed (Error: 4 or 10) An error occurred while checking for updates: Update check failed to start
Update failed (Error: 7 or 12) An error occurred while checking for updates: Download failed
This computer will no longer receive Chrome updates because Windows XP and Windows Vista are no longer supported
Google Chrome may not be able to keep itself updated.
Other errors that mention that "Update failed"

Try the possible fixes below.

Download Chrome again

It's possible that some files are missing on your computer. To fix, follow these steps:

Uninstall Chrome.
Make sure your computer meets the system requirements.
Download Chrome again and try reinstalling. If you keep seeing an error:
- On Windows, try the standalone installer.
- On Mac, download Google Software Update again and try reinstalling.

If your computer doesn't let you complete these steps, contact the person who has administrator rights to your computer to complete the Chrome update.

Review antivirus, firewall, or parental control settings

Check the settings for your antivirus, firewall, or parental control software.

Make sure software updates aren't blocked from going online.
Make sure tools.google.com and dl.google.com aren't blocked.

Reboot your computer

The update might not have completed on your computer. Try rebooting your computer and updating Chrome again.

Check for malware

Unwanted software might stop Chrome from updating correctly.

Mac computer

Make sure you meet the system requirements

Chrome doesn’t work with the following older platforms:

Windows XP
Windows Vista
Windows 7, 8, and 8.1
macOS 10.12–10.15

Use a recent operating system to make sure you continue to get the latest Chrome versions and features. Click below to learn more about what your computer needs to use Chrome.

Windows