Sometimes, you can have trouble automatically updating ChromeOS on managed devices.
Step 1: Check common issues
Devices with any version of ChromeOS can autoupdate to the latest version on the Stable channel. Depending on the version number, it might take multiple updates to get to the latest version. Devices might not be able to autoupdate to the latest version of ChromeOS for a few reasons.
- By default, ChromeOS devices autoupdate to the latest version of Chrome when it’s available. In your Google Admin console, make sure that Device updates is set to Allow updates. For details, see Turn on auto-updates (recommended).
- Version pinning prevents devices from automatically updating to versions of ChromeOS beyond the version number that you specify. For more details, see version pinning. In your Google Admin console, do the following:
- Select Allow updates
- Select the Target version
- (Optional) Select Roll back OS
- Scattering specifies the number of days over which users’ devices download an automatic update. You can scatter updates over a period of days, but you should choose the fewest days possible, such as 2 or 3. If you scatter updates over a longer period, some users might fall behind by more than one version. In your Google Admin console, make sure that Randomly scatter auto-updates over is set to the fewest days possible.
- Policies must reach devices before they can behave according to the settings that you set in the Admin console. To see if a specific device has the correct policies set, you can go to chrome://policy on the device. Check to make sure that the DeviceAutoUpdateDisabled, DeviceTargetVersionPrefix, and DeviceUpdateScatterFactor policies are not set. In that case, the default auto-update behavior occurs on the device.
- Google provides automatic updates to a certain date. For details, see Auto Update policy.
- For Google meeting room hardware, ChromeOS updates might be delayed.
Step 2: Diagnose the cause
If ChromeOS devices in your organization still aren’t automatically updating to the latest version of ChromeOS, gather information to diagnose the cause.
Check version number and policies
Check debug logs
Example debug log
Step 3: Contact the Support Center
Before you contact the Google Cloud Support Center:
- Check the debug logs. Identify and fix any common issues you find.
- Check that devices can autoupdate on an unrestricted network.
- Verify that devices are not pinned to a specific version.
If you’re still having issues, contact the Support Center. Submit debug logs with your case.