Resolve duplicate profiles & ownership issues

If a verified profile exists for your business and is owned by someone else, you can request access from the current owner. Learn how to request ownership of a Business Profile.

After you send the request, the current profile owner has 3 days to respond:

• Approved: You'll get an email and can manage the Business Profile.
• Denied: You'll get an email and can appeal the denial. You can also suggest an edit to the business info in Google Maps.
• No response: If you don’t get a response after 3 days, you have the option to claim the profile.

Tip: The option to claim a profile isn’t always available.

If you find that your business is already on Google Maps but is not verified, you can claim and verify the profile. Once verification is complete, you will own the Business Profile and can manage your business information. Learn how to claim your Business Profile on Google.

For help recovering the username or password of the Google Account you used to claim and verify your Business Profile, visit the Accounts troubleshooter.

If Business Profiles for 2 distinct and eligible businesses were incorrectly merged, contact support to appeal the duplicate status.

To appeal a duplicate status, both businesses must be eligible and distinct from one another. If both businesses serve customers at the same location, you’ll be asked to provide evidence of permanent signage that clearly shows both businesses.

If there are multiple businesses at the same address, they can each have their own Business Profiles if they're:

• Distinct businesses with different names and clearly visible differences in signage.
• Eligible for Google Business Profiles.

This includes locations with multiple brands, rebranded businesses, departments within other businesses, or individual practitioners at a shared location. Learn more about guidelines for representing your business on Google.

If you created a duplicate profile by mistake, you can remove it without affecting your verified listing. Learn how to remove a Business Profile from your Google Account.

When you remove a duplicate profile, all content and linked managers will be removed, so make sure to remove the correct profile.

To request a merge when 2 or more Business Profiles for the same business exist on Maps, report a suggestion on Google Maps. All merge requests are subject to review.

When 2 profiles are merged, their reviews are combined, but replies to reviews may be lost. For the merge to be successful, the profiles must represent the same business and should have the same info.

If your business relocates, do not create a new Business Profile for the new location. Instead, update the existing profile with the new address. Learn how to add or edit your business address.

If you offer different services at your business, do not create separate Business Profiles for each service. Instead, you should list your services on your Business Profile. Learn how to add or edit your services.