Reviews from your customers offer valuable feedback. When you reply to reviews, you can help build customer trust.
Important: To reply to reviews on your Business Profile:
- You must be signed in to the Google Account associated with your Business Profile.
- Your Business Profile must be verified.
How to read & reply to reviews on Google [1:46]
- Go to your Business Profile.
- Select Read reviews.
- Next to the review you want to reply to, select Reply
.
- In the dialog box, enter your reply.
- Select Reply.
- The customer gets a notification about your reply.
Tips:
- Friendly and professional responses help build relationships with customers. Learn about tips to write better review replies.
- If you believe that a review violates the posting guidelines, you can flag it. Learn how to report inappropriate reviews on your Business Profile.
