Chat with customers from your Business Profile

Your customers can contact you from your Business Profile. With the text message or WhatsApp feature, you can:

• Answer questions.
• Tell your story.
• Attract more customers.

Businesses with a claimed and verified Business Profile can add a WhatsApp or text messaging option. Learn more about WhatsApp URL guidelines.

Add or edit your Chat options

Important: Chat options are currently available for select regions and might not be available for your Business Profile.

1. Go to your Business Profile.
2. Click Edit profile  Contact.
3. In the 'Chat' section, click the down arrow .
4. In the drop-down that opens, select either Text message or WhatsApp.
5. In the 'Number' or 'URL' field, add a phone number that can receive text messages or your WhatsApp click to chat URL.
6. Click Save.

Tips:

• If you add both options, only the text message option will be shown to customers.
• Different Business Profiles can use the same WhatsApp link.
• Performance metrics for chat options aren’t available at this time.