Sep 20, 2023

Audio skips/cuts in & out

Within the past couple months, Android Auto audio is cutting in & out / sounds like a CD skipping. I've tried clearing the cache on the app, restarting my phone, disconnecting and reconnecting. Nothing has worked.

Used to have an issue auto connecting to AA, but once connected there were no audio issues. Now the auto connection is working better/faster but the annoying audio issue is new and persistent.

Details

Listening to music or media,Report an issue,English

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Recommended Answer

Sep 28, 2023

Hello,

Thank you for reporting this issue. The following information will help us with our investigation, so kindly help.

Error message: if available
Are you using Android Auto on your phone screen or car’s display?
Car / head unit make & model: if you use Android Auto on your car display
Phone make & model:
Android OS version:
Android Auto app version:
Google Play services version: (Settings > Apps (or Apps & notifications > App info) > Google Play services)
Locale :

Thank You!

Community Specialist Krishna - Android Auto Team recommended this

Bg Bj

Oct 13, 2023

What isMy smart watch is not collected by Android device on and bluetooth connect for my music and others apps

binaratmaja

Oct 17, 2023

I understand that your Android Auto audio is skipping and cutting in and out, and you have already tried clearing the cache, restarting your phone, and disconnecting and reconnecting the USB cable.

Here are some additional things you can try:

Make sure that your phone and car are running the latest software updates.
Try a different USB cable. Some USB cables may not be compatible with Android Auto or may not be able to provide enough bandwidth for high-quality audio streaming.
Use a wireless Android Auto connection, if available. Wireless Android Auto connections can provide better audio streaming than wired connections.
Check your car's audio settings. Make sure that the volume is turned up and that the audio source is set to Android Auto.
Try restarting your car's infotainment system. This can sometimes fix minor glitches.
Disable any unnecessary apps on your phone. Some apps can interfere with Android Auto, even if they are not running in the foreground.
Try booting your phone into safe mode. If the audio works in safe mode, then one of your apps is causing the problem. You can then try enabling your apps one by one until you find the app that is causing the problem.

If you have tried all of the above and you are still having problems, you may need to contact Google support for further assistance.

Here are some additional tips:

Try playing music from a different source, such as a USB drive or AM/FM radio. If the audio plays normally from other sources, then the issue is likely with the Android Auto app or your phone's connection to your car.
Try connecting your phone to a different car. If the audio plays normally in another car, then the issue is likely with your car's infotainment system.

Chas UGC

Oct 28, 2023

I suggest you try another music app. I recently had that problem with Rocket Player but not with any other audio player. I did initially have issues with crashing during audio play, but that was fixed by clearing cache and other online suggestions. Also, some people, myself included, find that a lot of the cable headaches go away when they go Android Auto wireless by getting a wireless toggle. Hope this helps. Good luck.