Please contact your Reseller for support instead of using this form if you purchase GA 360 products from a Reseller.

Please select the product : *

Name *

End Customer Company Name *

What is the name of the company being advertised? If you belong to an agency, please provide the name of the company that you’re managing the campaigns for. This will help us route your case to the best available agent.

Do you have a Google Ads Account? *

Google Ads Customer ID *

If you are an agency or someone who manages multiple Google Ads accounts, please do not enter the Customer ID for your Google Ads Manager Account. Please enter the Customer ID for the individual account. Learn how to find your Google Ads customer ID.

Please enter a valid 10-digit Google Ads Customer ID

Contact email

Please use a valid email id of the format [email protected]

In case we get disconnected, how can we contact you? *

Please provide a phone number we can call to reach you *

Keep in mind: We'll do our best to call you, but we still might email you if that's the quickest way to give you help.

Please inform the preferred time we can call to reach you

Google Ads Customer ID *

If you are an agency or someone who manages multiple Google Ads accounts, please do not enter the Customer ID for your Google Ads Manager Account. Please enter the Customer ID for the individual account. Learn how to find your Google Ads customer ID.

Please use the format xxx-xxx-xxxx

Analytics account ID *

Analytics login email

Analytics Property ID *

Please enter the numeric ID that identifies your Analytics property.

Is the property you are reaching out about a GA4 property?

Firebase Project ID

Firebase App ID

Stream ID

Analytics View ID

Issue Type *

Last known login email address for Analytics account *

Name of last known user

Website or app you are tracking

Enter comma-separated list of URLs for your website or for your app on the Play Store or App Store, e.g., example.com, https://play.google.com/store/apps/details?id=com.google.android.googlequicksearchbox.

Email address you want to use to log in to Analytics

I am providing proof of ownership of linked Google Ads/AdSense accounts. *

Link to proof of ownership: *

Summary of the issue *

Please be as detailed as possible.

Report name or custom report link *

Is the issue related to App steams? *

If you are experiencing issues related to incorrect event reporting, E-commerce tracking or missing data, please provide the relevant app logs for the affected platform (iOS, Android). Additionally, if you are using Google Tag Manager (GTM) in conjunctions with Firebase, please include those logs as well.

App logs

If you have a question about billing, contract or 360 upgrades, please reach out to your Google sales representative directly. The support team would not be able to provide any information related to these questions; but if you do not know who your sales representative is, please ask us “who is my sales representative?” in the "Full description section", so we can connect you to your respective sales representatives.

Attribution Project ID

Conversion/Goal/eCommerce Transaction

Report date range

Segments name (if any)

Filter description (if any)

GA Account ID where the roll up property will be created *

Did you install your tag using Google tag manager *

In order for us to assist with troubleshooting e-commerce issues(s) we may require additional information below that will allow us to reproduce a test transaction on your website.

1. If your conversion process requires the creation of an account and payment details set up a test account with username, password and test credit card or alternatively a promo code or an additional method that allows us to checkout without putting in payment information and share with us.

2. Alternatively send us a copy of your receipt/thank you page(where Google Analytics e-commerce is installed and collects the transaction details) HTML (or .txt file).

If necessary, will you be able to provide us any of the information above? *

Number of Rollup Properties to create *

Timezone *

Ex: PST

View type *

Description of Web vs. App Views

Default URL *

Default URL

Downgrade Ramifications *

Account or property ID that needs to be restored *

Must have been deleted within the last 35 days

Consent Roll Up Billing *

Limit Type *

Email address that needs an increase *

Email address of your GA 360 account manager at Google

Please select your (customer's) location:

Please select your account type: *

Legal name of Analytics 360 Sales Partner:

Email Address of Analytics 360 Sales Partner:

Email address for approver of this request at your organization. Please make sure that s/he has been informed of this request BEFORE submitting this form:

If your organization works with an agency on DoubleClick and the agency owns the DoubleClick contract, please provide the email address for an approver at the agency to review this integration request. Otherwise, please provide the same email address at your organization as above. *Please make sure that s/he has been informed of this request BEFORE submitting this form:

Email Address of the Google Ad Manager customer: *

Dual admin email address: *

Network Codes: *

There are two aspects to the Google Ad Manager and Google Analytics 360 integration:
- Reporting (https://googlesupport.serverhump.com/analytics/answer/6183313?hl=en&ref_topic=6183302)
- Remarketing (https://googlesupport.serverhump.com/analytics/answer/2611404)

Please note that within the Reporting Integration, we do not recommend comparing metrics in the Ad Manager UI to metrics in the Analytics 360 UI as there may be discrepancies between the two products. The possible reasons for these discrepancies are outlined in this help center article (https://googlesupport.serverhump.com/admanager/answer/177405?hl=en).

Ad Manager data in Google Analytics is intended to provide directional insights into how your monetization strategy relates to user behaviors and demographics. For campaign reporting purposes, you should continue to rely on the data in Ad Manager.

Which integration are you requesting?

Analytics Account ID that needs property increase *

Analytics Account ID that needs view increase *

Requested new limit *

GA Account ID to which the user needs access *

Email address of the user that needs to access the GA account listed above *

Issue with GA360 and other GMP products *

Description of Web vs. App Views

Product you are comparing with Analytics *

Compared report names *

Optimize Container ID *

Linked GA Property ID *

Experiment Name *

Is blocking experiment? *

Container ID *

Ex. GMT-PB9BWQ

Workspace Name *

Version # *

Data Studio Data Source

Data Studio Data Source other

Data Studio Report Link *

Firebase Property ID *

Firebase GTM Container ID *

Applicable if passing data from Firebase to GA via GTM

Firebase GA Property ID *

Firebase GA View ID *

Firebase App ID *

Firebase User Email *

GMP Home Organization Name *

GMP Home Organization ID *

Advertiser ID

Campaign ID *

Insertion Order ID

Line Item ID *

Creative ID

Site ID

Placement

Floodlight Activity ID

Query used if applicable

Screenshot of the results of the query

BiqQuery Project Name or Project ID

BigQuery File Access *

To process your BigQuery request, please grant access to our support team by following these steps:

Go to: https://console.cloud.google.com/iam-admin/iam/project
Click IAM > Add
Enter email: [email protected]
Select Role: Project > Viewer and BigQuery > BigQuery User and BigQuery Viewer

Subject

Full description *

Need support for any Google Analytics 360 products? Be sure to read our Ticket Submission Best Practices to ensure that all required information is included to enable our support teams to start troubleshooting the issue right away!

What is the expected behavior? *

Attach an uncropped screenshot or file *

Important! For faster resolution, please upload an uncropped screenshot showing your entire screen. This must include crucial details like your Account ID, Date range, Page URL, and Report viewed. Missing these often causes delays in resolution.

How would you like a Google expert to respond? *

Please select one

Please provide a phone number we can call to reach you. *

Keep in mind: We'll do our best to call you, but we still might email you if that's the quickest way to give you help.

Please inform the preferred time we can call to reach you

Please grant access to our support team for your Google Analytics account. Check this box if access has been granted.

Upload HAR file

To help us troubleshoot network-related issues, please upload a HAR file. Follow these steps to generate the file:

Open a Chrome Incognito window.
Open Developer Tools (usually F12) and go to the Network tab.
Check 'Preserve log' and navigate to your site to reproduce the issue you're seeing on your site.
Right-click anywhere in the network list and select 'Save all as HAR with Content'.

Need more detailed steps? Visit our Help Center.

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