Use the Policy centre to help you resolve issues quickly and efficiently to minimise the impact to your ad serving. You can request a review of your site once you've fixed the issue, or if you believe that your site has been incorrectly labelled with an issue.
Jump to: Determine the cause of the issue | Request a review | Review status
Determine the cause of the issue
To begin addressing the issues on your site, click Fix in the 'Action' column. This will take you to the Issue details page, which provides a description of the issue that we found on your site. This includes cases when the ad requests are coming from your pages that you've embedded into the sites with issues. Read the description carefully to determine what to fix on your site.
Screenshots highlight examples of policy issues found on your pages and can help you to understand and identify these issues. To view a screenshot, click in the 'View issue' column.
Remember, you're required to fix policy issues. We recommend that you review regulatory issues and advertiser preferences too, as you'll likely receive less advertising, which may impact your revenue. Learn more about policy issues, regulatory issues, advertiser preferences and ad serving statuses.
If you’re still having trouble understanding the cause of the issue, refer to the AdSense Help Centre policy section or check out the Google AdSense Help Community.
If you have many sites with issues, consider using the Policy centre filters to help you prioritise which sites to fix first. For example, you can filter for the sites with the highest number of affected ad requests or filter for all the sites with disabled ad serving, the most severe enforcement. Learn more about using the Policy centre.
For subtitles in your language, turn on YouTube captions. Select the settings icon at the bottom of the video player, then select 'Subtitles/CC' and choose your language.
Request a review
After you've made the required changes for a policy violation and/or the optional changes for a publisher restriction, or believe that an issue has been incorrectly labelled, you may request a review of your site.
To request a review of your site:
- Sign in to your AdSense account.
- Click Policy centre.
- Click Fix next to the site that you’d like to be reviewed.
- In the 'Issues found' section, click Start review process.
Note: The Start review process button will be inactive if your site has been reviewed and rejected several times recently. Check the date provided to find out when you can request another review for your site.
- Review the information in the dialogue box, and select your reason for requesting a review from the drop-down menu. In the text box, describe the changes that you made to comply with programme policies or explain the reason why you think a violation may not apply. The submitted text will be used for reviewing the policy issue.
- Tick the box to confirm that you’re ready for a review.
- Click Request review.
Review status
Check the 'Status' column in the Policy centre for updates about your review. If the status is Under review, your site is being reviewed and a decision hasn’t been made yet.
If your review is rejected, you’ll be notified via email and in the 'Issues found' section. Review the policy violation details again to ensure that you make the correct changes on your site. Once you’ve re-reviewed the policies and made additional changes, you can request another review.
If your review is successful, the enforcement will be removed from the Policy centre and you’ll be notified via email.
Checking Issue Status in the Policy CenterFor subtitles in your language, turn on YouTube captions. Select the settings icon at the bottom of the video player, then select 'Subtitles/CC' and choose your language.
