Troubleshoot AdMob Campaigns: Resolve Google Ads Account Issues

Encountering a problem with your Google Ads account can stop your AdMob campaigns from serving ads. This article provides a comprehensive guide to understand and resolve common Google Ads account issues that can prevent your AdMob campaigns from serving ads.

What notification did you receive

• None of your campaigns are serving ads because there’s an issue with your Google Ads account
• Your campaigns stopped serving ads because of a policy issue
• None of your campaigns are serving ads because you need to reactivate your payments account in Google Ads
• None of your campaigns are serving ads because your Google Ads account couldn’t be verified

None of your campaigns are serving ads because there’s an issue with your Google Ads account

What does this mean?

This notification indicates that none of your campaigns are serving ads due to a Google Ads account issue, it might be because:

• Your Google Ads account has been suspended. Learn more about Google Ads account suspension.
• Your linked Google Ads account has not been verified. Learn more about verification.
• Google Ads terms and conditions have been updated and not yet been accepted. Refer to Google Ads terms and conditions.

Steps to resolve

To fix a Google Ads account issue:

1. Log into your Google Ads account.
2. Review the account-related notifications at the top of your Google Ads account screen.
3. Make the necessary updates to resolve the Google Ads notifications.

Your campaigns stopped serving ads because of a policy issue

What does this mean?

Your Google Ads account is violating the Enabling dishonest behavior policy. Your AdMob campaigns have stopped serving ads because your Google Ads account has incurred a policy issue.

Steps to resolve

To resolve a policy issue in Google Ads:

1. Log into your Google Ads account.
2. Navigate to the policy issue notification in your Google Ads account.
3. Make the required updates to comply with the policy.

Once the policy issue is resolved, your AdMob campaigns should begin serving ads again.

None of your campaigns are serving ads because you need to reactivate your payments account in Google Ads

What does this mean?

Your Google Ads payment account has been canceled. If none of your campaigns are serving ads because your Google Ads payment account has been canceled, then you need to reactivate your payment account in Google Ads.

Steps to resolve

To run campaigns in AdMob you need to reactivate your payment account in Google Ads:

1. Log into your Google Ads account.
2. Navigate to the payments issue notification within your Google Ads account.
3. Follow the instructions to make the necessary updates and reactivate your Google Ads payment account.
   Once your Google Ads account is reactivated, you can continue running campaigns in AdMob.

None of your campaigns are serving ads because your Google Ads account couldn’t be verified

What does this mean?

You recently appealed a Google Ads account suspension. The appeal wasn’t successful, so your Google Ads account is still suspended. To run AdMob campaigns, you need to link to a verified, active Google Ads account.

Steps to resolve

To link to a verified, active Google Ads account:

1. Log into your Google Ads account.
2. Link to a verified, active Google Ads account.
3. (Optional) If you want to submit another appeal, go to your “Overview page”, navigate to the “account suspended” error, and then follow the onscreen instructions to submit an appeal. Find out more about in-account notifications.

Once you've resolved the issue in your Google Ads account, your AdMob campaigns should begin serving ads again.