Port out Voice numbers

Before your organization cancels a Google Voice Starter standalone subscription or a Google Voice add-on subscription to Google Workspace, you can port the phone numbers from Voice to another service provider. To port out the numbers, get a PIN (or other code, depending on your country) and initiate the port request with the receiving service provider.

Before you begin

• Don't cancel your Voice service until your new provider notifies you that the port is complete. Otherwise, the new provider could reject the port request.
• Make sure the address in the port request matches the primary location you set up in the Google Admin console. For details, see Add Voice locations.
• To transfer an assigned number to another service provider, follow that service provider's porting process. Google Telephony Service Provider (GTSP) processes the porting request upon notification from the new service provider to whom you’ve submitted the porting request.

  GTSP is not responsible for the following items:

  • Any service delays or disruptions caused by the number port out process
  • Inaccurate or erroneous porting requests made by a customer or a customer's new service provider
  • Fraudulent porting requests made by third parties

Step 1: Get a PIN or code for your port-out request

1. In the Google Admin console, go to Menu  AppsGoogle WorkspaceGoogle Voice.

   Go to Google Voice

   Requires the Google Voice Admin role.

2. Click Number porting.
3. On the Number porting page, click Port-out info.
   In the Port-out info window, you get the code to validate requests.
4. (Optional) To see the code, click Preview .
5. (Optional) To copy the code, click Copy .
6. (Optional) To change it, click Edit and enter a new code that’s at least 4–10 digits long.

   Note: Changing the code might cause a port-out request that's in progress to be rejected.

7. Click Close.

Step 2: Get any other required information

Some service providers, countries, or regions might require more information, such as your account ID or the primary location set for Voice.

1. In the Google Admin console, go to Menu  AppsGoogle WorkspaceGoogle Voice.

   Go to Google Voice

   Requires the Google Voice Admin role.

2. Click Locations, then look for your primary address.

   The primary location might be different from the billing address on your invoice. You may have multiple addresses, however, you must use the primary address instead of the address assigned to the number you would like to port out.

3. If anyone requests further account or location information, contact Google Workspace support.

The following table provides examples of the required information for a few countries.

Related topic

View invoice details (invoiced account)