I got charged for too many users

Look for suspended users

Suspended users are charged the same as active users. To search for suspended users:

1. Sign in with an administrator account to the Google Admin console.

   If you aren’t using an administrator account, you can’t access the Admin console.

2. Go to Menu  Directory > Users.
3. At the top of your user list, click Add a filter.
4. Select User statusSuspended and click Apply.
5. If you have suspended users, you can:
   1. Restore a suspended user.
   2. Delete a suspended user.
   3. Leave a suspended user as is. You'll continue to be charged for this user.
6. If you don’t have any suspended users, check for recently deleted users (steps below).

Check for recently deleted users

Important: If you're on the Annual Plan or the premium edition of Cloud Identity, your bill stays the same even if you delete a user. To reduce your commitment, you need to wait until your subscription renewal date. Learn more about reducing licenses.

When you delete a user, any outstanding charges for that user will appear on your next bill. To check for recently deleted users:

1. Sign in with an administrator account to the Google Admin console.

   If you aren’t using an administrator account, you can’t access the Admin console.

2. Go to Menu  Directory > Users.
3. At the top of your user list, click Add a filterRecently deleted.

Related topics

• Understand your bills and charges
• View your balance and transactions
• I don’t recognize a Google charge