Troubleshoot Google Meet hardware

If you get the error “Enrollment Error You do not have enough available licenses to enroll this Google Meet hardware device,” you need to free up or buy a Meet hardware license by taking one or more of the following actions:

• If you have another device that doesn’t need a license anymore, remove the license so it can be assigned to the device you want to use. Learn more about how to Manage Meet hardware licenses.
• If you haven’t already, buy a Meet hardware license.
• If you bought Meet hardware licenses but you don’t see them in your Admin console, contact the reseller who you bought them from. If you bought licenses through Google, contact Google Support.

Some Google Meet hardware doesn't retain the user-defined time zone setting after the initial setup and returns to the default time zone.

To resolve this issue, take the following steps to change the time zone:

1. Sign in with an administrator account to the Google Admin console.

   If you aren’t using an administrator account, you can’t access the Admin console.

2. Go to Menu  Devices > Google Meet hardware > Settings.

   Some features may require having the Meet hardware Manage organizational unit settings privilege.

3. Locate the Time Zone setting and select the correct time zone.
4. Click Save.

Before contacting Google Workspace support:

• Remove Swytch and restart the room system. If the problem persists, continue through the standard Google Workspace support process.
• Set Meet hardware peripherals as default devices in the Admin Console. Doing so ensures that using Meet activates the default peripherals. Follow the steps at Set a default peripheral.
• To help clearly identify Swytch-enabled rooms for booking and support purposes, add Meet hardware room kits connected to a Swytch device as a resource, using the Admin console. For details, go to Set up buildings, features & Calendar resources. 
• Contact Logitech for support related to Swytch.

When you assign a room calendar to Meet hardware, Google adds one or more service accounts to the calendar. These service accounts only show up in the calendar’s settings. You can recognize these accounts because they’ll end in gserviceaccount.com.