Stop a Workspace Studio flow as an admin

With Google Workspace Studio, people in your organization can create flows to automate work across Workspace and third-party services they’re allowed to connect to. These flows can make people more productive by automating routine tasks, but they can sometimes work in unexpected or unwanted ways.

You usually discover unwanted flow activity from reports from users or in Workspace event logs, such as:

• High frequency activity—For example, more messages sent in Gmail or Google Chat, or more changes to a file, or more files created than normal or possible for a human being. Tip: Chat messages sent by Studio flows have a chip next to the sender’s name showing they were sent by a Studio flow. 
• Unwanted activity that happens on a regular schedule—For example, it might repeat approximately every hour at all times of day. Note: Flows have built-in stagger so the interval may not be exactly the same for each repeat.

To stop a flow, first you figure out which flow is causing the problem, then send a request to Support to stop it.

Step 1: Find which flow is causing the problem

1. Follow the instructions in Workspace Studio log events to search the Studio logs using the Audit and investigation tool or Security investigation tool. Try the following attribute filters:
   1. Actor—Set as the user’s email address.
   2. Event—If you know when the problem occurred, filter by Step complete and look for a step that finished at about the same time. You might also be able to filter by Step app if you know the activity happened in Gmail, Chat, or another Workspace app. 
2. When you find the flow, in the results list, make a note of the Flow ID.

Step 2: Stop a user’s flow

1. Contact Google Workspace support with the Flow ID for the flow you want to stop. Support will stop the flow for you.
2. If you need to stop a flow immediately and can’t wait for support, you can stop all of the owner’s flows.

   Important: These steps turn off all the user’s flows. Make sure that they don’t have any business critical flows before you continue.

   1. Add an organizational unit. Set the user’s current organizational unit as the parent.
   2. Move the user to the new organizational unit.

   3. In the Google Admin console, go to Menu  AppsGoogle WorkspaceWorkspace Studio.

      Go to Workspace Studio

      Workspace Studio is still rolling out and you might not see these settings in your Admin console. Learn more 

      Requires having the Service Settings administrator privilege.

   4. Click Service status.
   5. At the left, select the new organizational unit.
   6. Change Service status to Off.
   7. Click Override.
   8. After the flow is stopped by Support, you can move the user back to their original organizational unit so they can use Workspace Studio again. The flow remains off until the user turns it back on.