Add an account for multiple users (Beta)

This feature is currently being used by a restricted set of customers as part of a pilot program. If you can’t see these steps in the Admin console, go to Add an account for a new user.

As an admin, to allow users access to your organization's Google services, such as Google Workspace or Cloud Identity they will need an account. If you have many users you can add them at once in the Admin console.

Before you begin

• With this procedure, you can add up to 10 users. If you want to add more than that, we recommend using the bulk update process using a CSV file. For details, go to Add or update multiple users from a CSV file.
• To ensure that you have enough licenses for the new users that you’re adding, go to Purchase more user licenses.

Add a user account to your Admin console

To complete these steps, you need the appropriate User management privilege. Without the correct privilege, you won't see all the controls needed to complete these steps.

1. Sign in with an administrator account to the Google Admin console.

   If you aren’t using an administrator account, you can’t access the Admin console.

2. Go to Menu  Directory > Users.
3. At the top of the user list, click Add new user.
4. Add the user's account information:
   • First and last name
   • Primary email—Accept or change the suggested name.
     To select a domain click the drop down list to the right of the Primary email field and choose a name. Only verified domains are available in the list.
   • (Recommended) Secondary email—A current address where the user can receive their new account details.
5. (Optional) If you need to add further users click Add another user.
6. Click Continue.
   Your new users can start using Google Workspace within minutes. In some cases, it can take up to 24 hours.
7. (Optional) If some users were not added, click Try again to repeat the process for that user.
8. (Optional) When your new users have been added, you can click Send sign in instructions to give them additional information.

   Sign in instructions are sent to their secondary email if that was provided. If you haven’t provided a secondary email address this option won’t be available.

9. Click Done.

After you add the user

When you’re done, the new user can sign in to your organization's Google services, such as Gmail or Drive.

Welcome email

If you emailed the user their account information, they get a welcome message that explains how to sign in. This message includes a link to reset their password, which expires in 48 hours. If the link expires, you'll need to reset the user's password. For details, go to Reset a user's password.

Recovery information

As an administrator, you can add a recovery email address and phone number for admins and users in your organization. For details, go to Add recovery information for admins and users.

More setup options

To add other user settings, click the user's name in the Users list. For example, you can:

• Add profile information, such as employee information and custom attributes.
• Add or change a user's profile photo
• Assign administrator roles to the user
• Hide a user from the Directory
• Move users to an organizational unit

It can take up to 24 hours for new user accounts to appear in the searchable Directory. 

Organizational units

If your users are grouped in organizational units or if you would like to learn more, review these articles:

• How the organizational structure works
• Move users to an organizational unit
• Add an organizational unit

Related articles

How licensing works