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Gemini for Google Workspace FAQ

See below for additional information about:

  • Gemini for Business and Enterprise customers—AI capabilities for any size business or organization
  • Gemini for Education—AI capabilities for qualifying educational institutions
What is the Gemini app?

The Gemini app includes:

"Gemini Apps” are also sometimes referred to as the “Gemini app” or “Gemini.”  If you have a work or school Google Account, your use of Gemini Apps may be subject to different data handling terms. Learn more about using Gemini Apps with a work or school Google Account.

Learn more about the Gemini app.

Who can use the Gemini app?

As a core service

The Gemini app as a core service with enterprise-grade data protections is available with most Google Workspace editions:

Workspace editions with Gemini app

  • Business Starter*
  • Essentials
  • Enterprise Essentials
  • Enterprise Essentials Plus
  • Frontline Starter
  • Frontline Standard
  • Frontline Plus
  • Nonprofits

Workspace editions with Gemini Advanced

  • Business Standard*
  • Business Plus*
  • Enterprise Standard
  • Enterprise Plus

Users who access the Gemini app through one of these editions are subject to the Google Workspace Terms of Service or your offline Workspace agreement, as applicable. Their content is not human reviewed or used for Generative AI model training outside their domain without permission. Learn more at the Generative AI in Google Workspace Privacy Hub

Gemini Advanced includes everything in the Gemini app with enterprise-grade data protections as well as priority access to new features and access to Google’s most capable AI models. See comparison below for more detail.

* To get the Gemini mobile app with a Business edition, you must sign up with a business email address or verify your domain.

As an additional Google Service

Users without a qualifying Google Workspace edition are subject to the Google Terms of Service and the Gemini Apps Privacy Notice when they use the Gemini app. Their chats may be reviewed by human reviewers and used to improve Google’s products, services, and machine-learning technologies. Tell these users to avoid entering confidential or sensitive information when using the Gemini app.

Learn how to control access to the Gemini app. 

What if I don’t have Google Workspace today? What if I don’t have the right edition?

Customers must purchase or upgrade to one of the qualifying Google Workspace editions.

How does Gemini for Google Workspace protect my data?
When Google Workspace commercial customers adopt Gemini for Google Workspace, they get the same robust data protection and security standards that come with all Google Workspace services, with specific protections for businesses, education, and public-sector customers:
  • Users with a Gemini for Google Workspace license get enterprise-grade data protections when they use Gemini app. Submissions aren't used to train models and are never reviewed by humans. Learn more about how Gemini app works for users who don't have a license.
  • Your interactions with Gemini for Google Workspace stay within your organization. Gemini for Google Workspace stores any prompts or generated content alongside your Workspace content and does not share them outside your organization.
  • Your existing Google Workspace protections are automatically applied. Gemini for Google Workspace brings the same enterprise-grade security as the rest of Google Workspace, automatically applying your organization’s existing controls and data handling practices, such as data-regions policies and Data Loss Prevention.
  • Your content is not used for any other customers. None of your content is used for model training outside of your domain without permission.

Learn more at the Generative AI in Google Workspace Privacy Hub

How does Gemini protect users from gen AI security threats?

Attackers sometimes try to hide suspicious URLs and malicious prompts in email or docs. Similar to known threats, like malware and phishing scams, these emerging threats can be difficult for users to spot, and they attempt to get gen AI tools to do something unintended or harmful. When users ask Gemini to summarize content such as email messages or documents, Gemini analyzes the content for threats before taking action. When Gemini identifies a threat, it notifies the user and excludes that content from its response. Learn more about protecting gen AI users from threats

Where can I learn about Google's AI principles?

You can read more about our commitment to developing technology responsibly, and our work to establish specific application areas we will not pursue. Go to Our principles.
What languages are supported?

Learn more about language support in Gemini for Google Workspace. We'll add support for additional languages at a later date.

Which Gemini for Google Workspace features are supported on mobile?

The following features are supported on mobile devices:

Gmail

Google Chat

Google Gemini app

For details, go to What you can do with your Gemini mobile app.

Google Meet

Are there any restrictions on Gemini for Google Workspace?

Users must be 18 years of age or older to use the add-on. Admins are responsible for assigning the add-on to users 18 years of age or older.

Is Gemini HIPAA compliant?

Gemini for Google Workspace can support HIPAA workloads. The HIPAA Included Functionality and the Google Workspace and Cloud Identity HIPAA Implementation Guide have been updated to reflect the inclusion of Gemini for Google Workspace.

The Gemini app also supports HIPAA workloads. However, some features might be blocked for customers who have signed the HIPAA Business Associate Amendment (BAA).

Are there any country limitations for Gemini app?

The Gemini web app is available in these countries and regions.

The Gemini mobile app is available in these countries

Is client-side encryption compatible with Gemini for Google Workspace?

No. Gemini for Google Workspace is unable to act on email and files that are encrypted with customer-controlled keys
Gemini for Google Workspace availability and usage

Additional details about the availability of Gemini for Google Workspace features

Each time you submit a generative AI request, it starts a process that uses a tremendous amount of data center resources. Google has planned for this increase in computational usage, and will attempt to make Gemini for Google Workspace responsive to everyone who has subscribed to this add-on. 

However, we expect customer usage to dramatically increase because of the transformative nature of these features. Consequently there may be times when your use and experimentation may cause Gemini for Google Workspace to be slower or delays in wait time. 

Contact your account representative or Google Support if you experience slower than usual Gemini for Google Workspace response times.

Additional details about the usage of Gemini for Google Workspace

You and your users may not use Gemini for Google Workspace in a way that degrades the services for other Google Workspace customers, such as submitting an excessive number of requests.

To protect the service and ensure Gemini for Google Workspace is available to other customers, Google may reduce your access to AI features if we reasonably determine that you've exceeded usage limitations.

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