Control recorded calls in Voice

If you turn on call recording in Voice, you should adhere to local and federal call-recording requirements. By default, on-demand call recording is on.

As an administrator for your organization, you can have calls automatically recorded in Google Voice. Or, with on-demand recording, you can let users decide when to record a call. When recording starts, a message alerts everyone on the call that they're being recorded. Use recorded calls for policy management, quality control, or business analytics. You can access call recordings in Google Vault.

Turn on & control automatic recording

Supported subscriptions for this feature: Voice Premier. Compare your subscription

Turn on automatic recording to automatically record a call as soon as it starts. This feature is off by default. If turned on, users get a notification when recording starts.

1. In the Google Admin console, go to Menu  AppsGoogle WorkspaceGoogle Voice.

   Go to Google Voice

   Requires the Google Voice Admin role.

2. Click SettingsPolicies.
3. (Optional) To apply the setting to a department or team, at the side, select an organizational unit. Show me how
4. Point to Automatic call recording and click Edit .
5. For Control which calls get automatically recorded, choose an option:
   • Off—Turns off automatic recording.
   • Only inbound calls —Records all inbound calls.
   • Only outbound calls—Records all outbound calls.
   • All calls—Records all calls.
6. If you turn on recording, for Call recording announcements:
   • Specify a message for inbound and outbound calls. The message plays when the call connects.
   • Next to the announcement, click More to use an uploaded or text-to-speech audio message or to delete the announcement.
   • If you have multiple messages, you can change their position by clicking More Move up or Move down.
   • Click Add another announcement to add announcements for other languages.
7. Click Save. Or, you might click Override for an organizational unit.

   To later restore the inherited value, click Inherit. 

Turn on & control on-demand recording

Applies only to Voice add-on subscriptions

Use on-demand recording to allow users to have the option to record calls. If you turn it on, it’s available if a call is not already being recorded by automatic recording. 

1. In the Google Admin console, go to Menu  AppsGoogle WorkspaceGoogle Voice.

   Go to Google Voice

   Requires the Google Voice Admin role.

2. Click SettingsPolicies.
3. (Optional) To apply the setting to a department or team, at the side, select an organizational unit. Show me how
4. Point to On-demand call recording and click Edit .
5. Choose Off or On.
6. If you turn on recording, for Call recording announcements:
   • Specify a message for inbound and outbound calls. The message plays when the call connects.
   • Next to the announcement, click More to use an uploaded audio or text-to-speech message or to delete the announcement.
   • If you have multiple messages, you can change their position by clicking More Move up or Move down.
   • Click Add another announcement to add announcements for other languages.
7. Click Save. Or, you might click Override for an organizational unit.

   To later restore the inherited value, click Inherit. 

Access call recordings

• You can review your Voice log events to find out if a call was recorded automatically or on-demand. You can also review whether the warning disclosure played or if recording failed.
• As an admin, you can access recordings by exporting call logs from Google Vault. For details, go to Get started with Vault search & export.
• You can control how long the recordings are retained. For details, go to Retain Google Voice data with Vault.
• From their call history, your users can download and play recordings. For details, go to Search your Voice history.

Related topics

• What is Google Vault?